Our main focus is the health of all the pups. We require up-to-date flea/tick medication, rabies, DHPP (distemper and parvo), and Bordetella vaccinations (we also highly recommend influenza vaccination). In the case these are not up to date, your pup will not be able to enter for the safety of themselves and the safety of the other pups at our facility.
Rabies and DHPP dosage as directed by your veterinarian, if your pup has aged out of DHPP a veterinarian letter will be required. Bordetella is required every 6 months. At this time, we do not accept titers in lieu of a vaccination.
At Club Pups, we like to focus on safety and fun for your pup. Your pup's evaluation session is free! We ask that your pup arrives at Club Pups prior to 10am. The evaluation is a 2-hours and you, the owner, are not required to stay. Your pup’s evaluation involves meeting the staff, getting acquainted with the facility, and assess your pup to make sure that they not only get along with the other dogs at our daycare, but also to confirm that their visit with us is a blast.All these steps take place for the safety of your pup and other pups at the facility. If you wish for your pup to stay for a full day of daycare during his/her evaluation then a $28 daycare fee will be charged.
We will still evaluate a pup over the age of 6 months if it’s not neutered or spayed. However, their integration into playgroup with other pups will be a case by case basis. If your pup does not get along with others, excessive mounts, or is disruptive in any way then your pup will be placed in a solo playtime. Solo playtime involves the pup and a staff member.
Situations happen and life is unpredictable. Our main goal is to ensure the safety of all pups at the facility. While we strive to provide a safe atmosphere for all of our pups, there are times when pups can be unpredictable and lash out at another pup. In the situation this happens and the aggressor pup is deemed unsafe.
The aggressor pup will not be allowed back in playgroup with other pups. This pup will be placed in a 1 on 1 playtime the remaining of its stay with a Club Pups staff member. If a client has a daycare package and wishes to no longer attend Club Pups, we will refund the remaining visits after veterinary costs are deducted from the remaining balance.
Your pup MUST attend daycare and / or boarding at least one (1) time in a span of 12 months in order to stay as an active member of Club Pups Lake Norman. Pups that lapse in attending daycare and / or boarding must then be re-evaluated for admission.