Our main focus is the health of all the pups. We require up-to-date flea/tick medication, rabies, DHPP (distemper and parvo), and Bordetella vaccinations (we also highly recommend influenza vaccination). In the case these are not up to date, your pup will not be able to enter for the safety of themselves and the safety of the other pups at our facility.
Rabies and DHPP dosage as directed by your veterinarian, if your pup has aged out of DHPP a veterinarian letter will be required. Bordetella is required every 6 months. At this time, we do not accept titers in lieu of a vaccination.
Your pup must be at least 16 weeks old to be enrolled at Club Pups. We also require that you provide documentation of all required vaccines, and that your pup be spayed or neutered by 6 months of age to participate in daycare and group play.
At Club Pups, we like to focus on safety and fun for your pup. Your pup's evaluation session is free! We ask that your pup arrives at Club Pups prior to 10am. The evaluation is a 2-hours and you, the owner, are not required to stay. Your pup’s evaluation involves meeting the staff, getting acquainted with the facility, and assess your pup to make sure that they not only get along with the other dogs at our daycare, but also to confirm that their visit with us is a blast.All these steps take place for the safety of your pup and other pups at the facility. If you wish for your pup to stay for a full day of daycare during his/her evaluation then a $35 daycare fee will be charged.
We will NOT evaluate a pup over the age of 6 months if it’s not neutered or spayed. If your pup is over the age of 6 months and a CURRENT client (i.e. you completed your pup’s evaluation at an earlier age) your pup will be charged $65 a night for boarding and will only participate in solo playtime which involves the pup and a staff member.
Situations happen and life is unpredictable. Our main goal is to ensure the safety of all pups at the facility. While we strive to provide a safe atmosphere for all of our pups, there are times when pups can be unpredictable and lash out at another pup. In the situation this happens and the aggressor pup is deemed unsafe. The aggressor pup will not be allowed back at Club Pups. We will refund the clients remaining visits after veterinary costs are deducted from the remaining balance.
Your pup MUST attend daycare and / or boarding at least one (1) time in a span of 12 months in order to stay as an active member of Club Pups Lake Norman. Pups that lapse in attending daycare and / or boarding must then be re-evaluated for admission.